The Assistant General Manager provides vital support to the General Manager for the operations and marketing functions of the Travel Store. This includes the hiring/staffing, training, development, and supervision of the staff to maximize the store’s profitability by building and maintaining a strong loyal customer base while adhering to company policies.

Duties and Responsibilities

• Provide visible leadership to management and employees while generating a store atmosphere focused on great hospitality where the expectations of the customers are exceeded
• Embody a professional demeanor and a high level of character, honesty and integrity in conducting the business affairs of the store; Inspire all team members to do the same
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and customers; coach, discipline, and/or terminate the staff according to company policy
• With the assistance of the General Manager, recruit, hire, train and retain high-quality employees according to company guidelines and to adhere to company standards
• Respond to customer concerns, both written and verbal, with the ability to creatively solve problems and develop robust solutions; Personally contacts customers as appropriate
• Assumes duties of any hourly associate position as necessary
• Assume a leadership role in the commitment to all company marketing and operation programs to meet budgets and EBITDAR targets within the store
• Adhere to safety standard, comply with standards of operation and follow company guidelines on vendor relationships
• Stay alert to competitive practices that could have an impact on business; Offer recommendations when appropriate.